What to Expect from Timelines, Deliverables and File Boundaries
Timelines, written deliverables and explicit operating boundaries are disclosed up front, so each engagement starts with scope, limits and milestones clearly defined.
Day 0
The scope letter is countersigned and the fixed engagement fee is agreed.
Week 1
Portal access is issued and document intake is completed.
Week 3
A draft documentation pack is delivered for review.
Week 5
The final deliverable is issued with continuity options where relevant.
Timelines, deliverables and boundaries — disclosed upfront.
Every engagement follows a written timeline with defined deliverables. The list on the right is what we routinely commit to in writing.
What we do — and what we will never do.
Boundaries embedded contractually in every engagement letter.
- Organise existing records into a structured documentation pack
- Maintain a single dedicated Case Manager throughout the engagement
- Source every output line to an underlying client-provided record
- Treat all materials under strict confidentiality and UK/EEA data hosting
- Provide a written status note at every defined milestone
- Provide financial, investment, tax or legal advice
- Take custody of, transfer, or transact on any assets
- Contact third parties, institutions or regulators on your behalf
- Use client materials to train automated systems
- Promise recoveries, returns, settlements or specific outcomes
The boundaries committed to before any work begins
Digital Claims Services Limited writes each limit into the engagement letter. The remit stays administrative and documentary, never advisory, transactional or custodial.
No advice
Financial, tax, legal and investment guidance is never part of the work.
No custody
Client assets, balances and accounts are never held or moved.
No outreach
Third parties are not contacted on a client's behalf.
No training
Client materials are not used to train any system.
What every client receives in writing on day zero
Every engagement begins with written commitments: a scope letter, a delivery plan, a data-handling note and the published ethical charter bundled into one opening pack.
Scope letter
A fixed-fee scope letter sets out deliverables and timeline.
Delivery plan
A week-by-week plan names owners and milestones.
Data note
Hosting, handling and retention terms are set out in writing.
Charter
The ethical charter is included with the engagement letter.
What arrives at the end of the file
The engagement closes with one structured deliverable: maps, matrices and a written summary, all traceable to source records and signed off through review.
Structure map
Accounts, entities and relationships are shown in visual form.
Position matrix
Costs, fees and historical positions are layered by period.
Source index
A numbered register lists every supplied source record.
Clarity summary
A written narrative ties the pack together for the reader.
What is never added quietly to the engagement
Scope creep is refused on principle. Timelines are not silently extended, fees are not bolted on and the work does not drift into adjacent advisory territory.
No scope creep
The remit changes only through a written variation letter.
No bolt-on fees
Billing stays inside the agreed fixed-fee envelope.
No advice drift
The work does not slide into advisory or transactional territory.
No silent retention
Materials are deleted on schedule unless renewed in writing.