Contact the Team Through Official UK Support Channels
Reach the team through four official channels for support, general enquiries, office administration and legal correspondence, each handled in writing with a reference.
support@dc-service.uk
Client support, document handling and case-related queries are routed here.
info@dc-service.uk
General enquiries about services, scope and public information are handled here.
office@dc-service.uk
Office administration, scheduling and operational correspondence are managed here.
legal@dc-service.uk
Legal correspondence, data requests and regulatory matters are received here.
Speak with our
documentation team.
All initial inquiries are handled by named professionals. We respond within two business days.
Taunton, Somerset, United Kingdom, TA1 3EN
- support@dc-service.ukClient support & case handling
- info@dc-service.ukGeneral enquiries
- office@dc-service.ukOffice administration
- legal@dc-service.ukLegal & data protection
How inbound correspondence is acknowledged and assigned
Digital Claims Services Limited routes each incoming message to a named owner within one working day, with a substantive written response to follow within two working days.
1 working day
Messages are acknowledged and routed to a named internal owner.
2 working days
A substantive written reply is issued with a unique reference number.
5 working days
Formal complaints are acknowledged within five working days.
20 working days
A full written complaints response is provided within twenty working days.
How contact channels are routed by message type
Digital Claims Services Limited operates dedicated mailboxes for support, legal, complaints and public enquiries, with each incoming message assigned to a named owner within one working day.
Support
Client support, document handling and case-status enquiries are routed here.
Legal
Legal correspondence, data requests and regulatory matters are handled here.
Complaints
Formal complaints follow the published response timetable.
Public
Press, supplier and general public enquiries are received through this channel.
Postal and physical contact details for the office
The registered office in Taunton, Somerset accepts postal correspondence. Physical meetings are arranged by written appointment only, and walk-in visits are not supported.
Address
Nightingale House, East Reach, Taunton, Somerset, TA1 3EN, United Kingdom.
Hours
Operating hours are 09:00–17:00 UK time, Monday to Friday.
Appointments
Meetings are confirmed in writing before any visit takes place.
Post
Recorded delivery is accepted for legal correspondence.
Response windows published and followed in writing
Response service levels are published openly and applied across all channels, treating communication discipline as part of the documentation service rather than an afterthought.
1 working day
Messages are acknowledged and routed to a named internal owner.
2 working days
A substantive written reply follows with a unique reference.
5 working days
Formal complaints are acknowledged within five working days.
20 working days
A full written complaints response is issued within twenty working days.