Frequently Asked Questions on Scope, Fees and Timelines
Clear answers on remit, boundaries, fees, timelines, regulatory posture and data handling, so clients know what the work covers and where it stops.
Scope
The work is documentation only, with no advice, custody or transactions.
Fees
Fees are fixed in writing before any engagement work begins.
Timelines
Most engagements run over a four-to-six-week delivery window.
Data
Client materials are stored on infrastructure located in the UK and EEA.
Common questions —
answered plainly.
We provide structured documentation services across multi-institution financial records: mapping, classification, terminology standardisation, and clarity reporting. All services are administrative — we do not provide financial advice, manage assets, or execute transactions.
Have a different question?
Our team is available to discuss your specific documentation needs.
Contact usTopics most often raised before and during an engagement
Digital Claims Services Limited publishes the same answers for clients and the public, with each response grounded in written internal procedure rather than sales language.
Regulatory status
The operating model is designed to sit outside the FCA-authorised perimeter.
AML / KYC
Every client is verified under the 2017 Money Laundering Regulations.
Cancellation
Eligible engagements include a 14-day Consumer Contracts cooling-off period.
Complaints
A full written complaints response is issued within twenty working days.
Questions answered before an engagement begins
A fixed set of scoping questions is addressed before any file opens, covering remit, fees, timelines, regulatory posture and explicit operating limits.
Remit
The work covers documentation, not advice, custody or transactions.
Fees
Engagements are fixed-fee, written and agreed before work starts.
Timelines
Most packs run over a four-to-six-week delivery window.
Data
Materials are stored on infrastructure within the UK and EEA only.
Questions answered during a live file
Once a file is open, operational questions are handled in writing within two working days, covering status, deliverable shape, data handling and methodology decisions.
Status
Weekly progress notes are published inside the secure client portal.
Shape
The deliverable structure is shared before completion for sign-off.
Methodology
Classification rules applied to the file are explained on request.
Continuity
Refresh options are outlined once the pack is released.
Questions the firm deliberately refuses to answer
Some questions are outside remit by design. Opinions on instruments, advisors, restructuring options or future outcomes are not part of documentation work.
No instruments
Products, funds and platforms are not recommended in any form.
No advisors
Advisors, brokers and trustees are not endorsed or ranked.
No forecasts
Future outcomes, prices and positions are not forecast.
No persuasion
No argument is made for or against a client's decision.