Legal Documentation

Tax Policy

Tax policy describing UK VAT treatment, withholding rules, invoicing standards and overseas-supply considerations applied by Digital Claims Services Limited.

Last reviewed: February 2026 · 22 sections

tax-policy.pdf · A4 · brandedAll documents

Acceptance of Terms

1.1By accessing the Digital Claims Services Limited website ("Site") or engaging with any element of our Tax Policy, you agree to be bound by the provisions set out in this document. If you do not agree, you must cease use of the Site immediately.
1.2This document constitutes a legally binding statement between you ("User", "Client", "you") and Digital Claims Services Limited ("Digital Claims", "we", "us", "our"), a company registered in England & Wales under number 08948101.
1.3We reserve the right to amend the Tax Policy at any time. Continued use of the Site following any changes constitutes acceptance of the revised version. Material changes will be notified via email or by prominent Site notice.
1.4You are responsible for reviewing this document periodically. The "Last updated" date indicates when the Tax Policy was last revised by our Compliance Office.

Definitions

2.1"Services" refers to the financial documentation organisation, mapping, structuring, and clarity services provided by Digital Claims Services Limited, including all administrative and informational outputs.
2.2"Content" refers to all text, data, images, graphics, templates, methodologies and other materials displayed on the Site or delivered under the Tax Policy.
2.3"Client Materials" refers to documents, records, statements, correspondence and information you provide to us for the purpose of delivering our Services.
2.4"Deliverables" refers to the structured reports, summaries, indices, matrices, visualisations and documentation produced by Digital Claims as a result of our Services.

Final Provisions

3.1The headings and clause numbers in the Tax Policy are for convenience of reference only and shall not affect their interpretation or construction.
3.2Unless the context otherwise requires, words in the singular shall include the plural and vice versa, and references to one gender shall include all genders.
3.3A person who is not a party to the Tax Policy shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of the Tax Policy.
3.4The Tax Policy was last reviewed in February 2026 and is published at www.DC-Service.uk. The next scheduled review is February 2027.

Nature of Services

4.1Digital Claims provides financial information organisation and documentation clarity services. We do not provide financial advice, investment recommendations, tax guidance, or asset management of any kind.
4.2Our Services are strictly administrative and informational in nature. We organise, structure and present existing financial information in clear, readable formats without altering content or ownership.
4.3Digital Claims does not hold client funds, execute transactions, manage portfolios, or act as an intermediary between you and any financial institution, regulator or third party.
4.4Nothing in the Tax Policy or our Services shall be construed as financial, legal, tax or investment advice. You should seek independent professional advice before making any financial decisions.

Eligibility

5.1You must be at least 18 years of age and have legal capacity to enter into binding agreements to use our Services. Corporate entities must be duly incorporated and in good standing.
5.2By using our Services you represent and warrant that you meet all eligibility requirements stated herein and that the information you provide is accurate and complete.
5.3We reserve the right to refuse service to any person or entity at our sole discretion, including where we are unable to complete satisfactory identity verification.
5.4Our Services are currently available to residents of the United Kingdom and European Union. Availability in other jurisdictions may be limited and subject to additional terms.

User Obligations

6.1You agree to provide accurate, current and complete information when engaging our Services and to update such information promptly if it changes.
6.2You are responsible for maintaining the confidentiality of any account credentials, login details or access codes provided to you and must notify us immediately of any unauthorised access.
6.3You agree not to use the Site or Services for any unlawful purpose, including fraud, money laundering, terrorist financing, tax evasion or any activity that violates applicable sanctions regimes.
6.4You acknowledge that you are solely responsible for all decisions made on the basis of our Deliverables. Digital Claims bears no responsibility for actions you take or fail to take following receipt of structured documentation outputs.

Fees and Payment

7.1Our fees are fixed and disclosed in writing before any engagement begins. No work will commence until you have agreed to the applicable fees in writing via the service agreement or engagement letter.
7.2Payment terms, methods and schedules will be set out in your individual service agreement. We accept payment by bank transfer, credit card and other methods specified at the time of engagement.
7.3All fees are quoted in British Pounds Sterling (GBP) unless otherwise stated. Fees are exclusive of VAT where applicable. VAT will be applied at the prevailing rate and itemised separately on invoices.
7.4Late payments may incur interest at the rate of 2% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in full, plus reasonable recovery costs.

Service Delivery

8.1We will use reasonable endeavours to deliver our Services within the timeframes communicated to you. However, delivery times are estimates only and are not guaranteed unless expressly stated in the service agreement.
8.2Delays may occur due to factors outside our control, including delays by third-party institutions, incomplete Client Materials, regulatory requirements or Force Majeure Events.
8.3We will keep you informed of any material delays and provide revised estimates where practicable. You may request a status update at any time by contacting your assigned Case Manager.
8.4You acknowledge that the quality and completeness of our Deliverables depend in part on the accuracy, completeness and timeliness of the Client Materials you provide to us.

Intellectual Property

9.1All intellectual property rights in the Site, its Content and our proprietary methodologies, templates, classification systems and processes remain the exclusive property of Digital Claims Services Limited.
9.2You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial purposes in accordance with the Tax Policy.
9.3Deliverables produced for you are for your personal use only and may not be reproduced, distributed, sublicensed or commercially exploited without our prior written consent.
9.4You retain all ownership rights in your Client Materials. By providing Client Materials to us you grant a limited licence to use them solely for the purpose of delivering our Services during the engagement period.

Confidentiality

10.1We treat all Client Materials and personal information as strictly confidential and will not disclose them to third parties except as required by law, court order, or as set out in our Privacy Policy.
10.2Our staff and contractors are bound by confidentiality obligations through employment contracts and non-disclosure agreements and are trained in data handling and information security best practices.
10.3You agree to treat any proprietary information, methodologies, classification frameworks or processes shared by Digital Claims as confidential and not to disclose them to any third party without our written consent.
10.4Confidentiality obligations survive the termination of the Tax Policy and any service agreement for a period of five (5) years from the date of termination or expiry, whichever is later.

Data Protection

11.1We process personal data in accordance with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) and the Data Protection Act 2018.
11.2You have the right to access, rectify, erase, restrict processing of, or port your personal data as set out in our Privacy Policy. Requests will be processed within 30 calendar days of receipt.
11.3We have appointed a Data Protection Officer (DPO) who can be contacted at legal@dc-service.uk for any data protection enquiries, subject access requests or complaints regarding data handling.
11.4In the event of a data breach affecting your personal data, we will notify you and the Information Commissioner's Office (ICO) within 72 hours in accordance with applicable data protection legislation.

Limitation of Liability

12.1To the maximum extent permitted by law, Digital Claims shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or relating to the Tax Policy.
12.2Our total aggregate liability under or in connection with the Tax Policy shall not exceed the total fees paid by you for the specific Services giving rise to the claim in the twelve (12) months preceding the claim.
12.3We do not warrant that the Site will be uninterrupted, error-free or free of viruses. You are responsible for implementing sufficient procedures to satisfy your data security requirements.
12.4Nothing in the Tax Policy excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded by applicable law.

Disclaimers

13.1The Site and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory or otherwise, to the fullest extent permitted by law.
13.2We disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of informational content.
13.3We do not guarantee the accuracy, completeness or timeliness of any information provided through the Site or our Services to the extent it depends on third-party sources or Client Materials.
13.4Any reliance you place on information obtained through the Tax Policy is at your own risk. Digital Claims is not responsible for decisions you make based on our Deliverables.

Indemnification

14.1You agree to indemnify, defend and hold harmless Digital Claims, its partners, employees, contractors and agents from and against any claims, liabilities, damages, losses and expenses arising from your use of the Services.
14.2This indemnification includes reasonable legal fees, court costs and expenses arising from your breach of the Tax Policy or any representation or warranty made herein.
14.3This indemnification extends to any inaccurate, misleading, incomplete or fraudulent information provided by you as Client Materials, and any resulting loss suffered by Digital Claims or third parties.
14.4Our right to indemnification under this clause shall survive the termination of the Tax Policy and any service agreement indefinitely.

Termination

15.1You may terminate your engagement with us at any time by providing written notice to info@dc-service.uk, subject to the terms of your service agreement.
15.2We may terminate or suspend your access to the Site or Services immediately, without prior notice or liability, if you breach any material provision of the Tax Policy.
15.3Upon termination, your right to use the Site and Services ceases immediately. Provisions that by their nature should survive termination (including confidentiality, liability, indemnification and dispute resolution) shall do so.
15.4Following termination, we will retain your Client Materials and Deliverables for a period of seven (7) years in accordance with our data retention policy, after which they will be securely destroyed unless you request earlier deletion.

Cancellation and Refunds

16.1Cancellation and refund terms are governed by our separate Cancellation Policy and Refund Policy, which form part of the Tax Policy and are available on our Site.
16.2Where applicable, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 during which you may cancel without charge, provided Services have not yet commenced at your express request.
16.3If Services have commenced within the cooling-off period at your request, you may be required to pay a proportionate amount for Services already delivered, calculated on a pro-rata basis.
16.4Refund requests must be submitted in writing to info@dc-service.uk. Refunds are processed within 14 business days of approval.

Force Majeure

17.1Neither party shall be liable for failure or delay in performing obligations under the Tax Policy if such failure results from circumstances beyond reasonable control ("Force Majeure Event").
17.2Force Majeure Events include natural disasters, pandemics, war, armed conflict, terrorism, civil unrest, government actions, sanctions, power failures, internet disruptions and cyberattacks.
17.3The affected party shall notify the other party promptly of the Force Majeure Event, its expected duration and the obligations affected, and shall use reasonable endeavours to mitigate its effects.
17.4If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate the Tax Policy by giving fourteen (14) days' written notice.

Third-Party Links and Resources

18.1The Site may contain links to third-party websites, services or resources that are not owned, operated or controlled by Digital Claims Services Limited. Such links are provided for informational convenience only.
18.2We have no control over, and assume no responsibility for, the content, privacy policies, practices, accuracy or opinions expressed on any third-party websites linked from our Site.
18.3The inclusion of a link does not imply endorsement, sponsorship or recommendation by Digital Claims of the linked website, its operators or any products or services offered therein.
18.4You access third-party websites at your own risk and subject to their terms and conditions. We recommend reviewing third-party privacy policies before providing any personal information.

Prohibited Uses

19.1You may not use the Site or Services for any purpose that is unlawful or prohibited by the Tax Policy, including attempting to gain unauthorised access to our systems, networks or databases.
19.2You may not use automated scripts, bots, crawlers, scrapers or similar tools to access, index, scrape or interact with the Site without our prior written consent.
19.3You may not transmit any viruses, malware, worms, trojans or other harmful code through the Site, our communication channels or any document submission mechanism.
19.4You may not impersonate any person or entity, or falsely state or misrepresent your affiliation, or use another person's identity to access our Services.

Dispute Resolution

20.1In the event of any dispute arising from or relating to the Tax Policy, the parties agree to first attempt to resolve the matter through informal negotiation in good faith for not less than thirty (30) days.
20.2If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR). Costs of mediation shall be shared equally.
20.3If mediation fails to resolve the dispute within sixty (60) days of referral, either party may pursue legal proceedings in the courts of England & Wales, subject to the governing law provisions below.
20.4Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from any court of competent jurisdiction to prevent irreparable harm pending resolution of the dispute.

Complaints Procedure

21.1If you are dissatisfied with any aspect of our Services, please contact us at support@dc-service.uk with full details of your complaint, including your service reference number and supporting documentation.
21.2We will acknowledge your complaint within five (5) working days and assign a dedicated Case Manager. We aim to provide a full written response within twenty (20) working days of acknowledgement.
21.3If you remain dissatisfied after our internal complaints process, you may file a formal appeal within fourteen (14) calendar days of receiving our decision. Appeals are reviewed by a Senior Review Officer independent of the original case.
21.4If the appeal outcome remains unsatisfactory, you may escalate to the relevant UK dispute resolution body or pursue external mediation/arbitration within six (6) months of the final appeal decision.

Governing Law and Jurisdiction

22.1The Tax Policy shall be governed by and construed in accordance with the laws of England & Wales and the United Kingdom, without regard to conflict of law principles.
22.2The courts of England & Wales shall have exclusive jurisdiction over any dispute arising from or relating to the Tax Policy, subject to the dispute resolution provisions set out above.
22.3If any provision of the Tax Policy is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary.
22.4The failure of Digital Claims to enforce any right or provision at any time shall not constitute a waiver of such right or provision and shall not affect the right to enforce such provision at a later time.